These Terms of Service ("Terms") govern your access to and use of the MentroAI mobile application, web dashboard, and related services (collectively, the "Service") provided by MentroAI ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
- You must be at least 16 years of age to use the Service.
- You must be affiliated with an educational institution or organization that has an active MentroAI program.
- Access to the Service is by invitation only. You must receive a valid invitation from your institution's program administrator before creating an account.
- By using the Service, you represent and warrant that you meet these eligibility requirements.
2. Description of the Service
MentroAI is a mentorship management platform designed for educational institutions and organizations. The Service enables:
- Mentor-mentee pairing and relationship management.
- Meeting scheduling, tracking, and check-ins.
- Real-time messaging between mentoring pairs.
- Action item creation, assignment, and progress tracking.
- Program oversight and analytics for administrators.
- Push notifications and email reminders.
- Support ticket submission and FAQ assistance.
3. Account Registration and Security
- You must provide accurate, complete, and current information during registration and keep your profile up to date.
- You are responsible for safeguarding your account credentials (email and password) and for all activity that occurs under your account.
- You must notify us immediately at support@mentroai.com if you suspect unauthorized access to your account.
- We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information.
- You may not share your account or allow others to access the Service using your credentials.
4. Acceptable Use
You agree to use the Service solely for its intended purpose of facilitating mentorship relationships. You agree not to:
- Harass, bully, threaten, intimidate, or discriminate against other users.
- Send spam, unsolicited messages, or promotional content through the messaging system.
- Post or share content that is unlawful, defamatory, obscene, hateful, or otherwise objectionable.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Attempt to gain unauthorized access to other users' accounts, data, or the Service's infrastructure.
- Use automated bots, scrapers, or other tools to access or extract data from the Service.
- Reverse-engineer, decompile, or disassemble any part of the Service.
- Upload malware, viruses, or other harmful code.
- Use the Service for any purpose that violates applicable laws or regulations.
We reserve the right to investigate violations and take appropriate action, including suspending or terminating your account.
5. User Content
- "User Content" refers to all information, messages, meeting notes, action items, profile data, and other materials you submit through the Service.
- You retain ownership of your User Content. By submitting content, you grant MentroAI a non-exclusive, worldwide, royalty-free license to use, store, display, and transmit your content solely for the purpose of operating and improving the Service.
- You are solely responsible for your User Content. You represent that you have the right to submit all content you provide.
- We do not endorse or guarantee the accuracy of any User Content and are not liable for content posted by users.
6. Confidentiality of Mentorship Communications
- Messages exchanged between mentors and mentees are private and visible only to the participants in the conversation.
- Program administrators and institutional admins cannot read the content of private messages between mentoring pairs.
- You agree not to share, forward, or disclose confidential mentorship communications outside of the intended conversation without the consent of all participants.
- Meeting notes, check-in responses, and action items may be visible to program administrators for program oversight purposes.
7. Intellectual Property
- The Service, including its design, source code, features, logos, and documentation, is the property of MentroAI and is protected by copyright, trademark, and other intellectual property laws.
- You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose in accordance with these Terms.
- You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Service without prior written permission.
- All trademarks, service marks, and trade names used in the Service are the property of their respective owners.
8. Fees and Payment
MentroAI is currently provided free of charge to end users (mentors, mentees). Institutional licensing and program fees, if applicable, are governed by separate agreements between MentroAI and the subscribing institution. We reserve the right to introduce paid features or subscription plans in the future, with prior notice to affected users.
9. Termination
- You may stop using the Service at any time. To delete your account, contact support@mentroai.com.
- We may suspend or terminate your account at any time, with or without notice, if you violate these Terms, if your institution terminates its program, or for any other reason at our sole discretion.
- Upon termination, your right to access the Service will cease immediately. We may retain your data as described in our Privacy Policy.
- Sections 5 (User Content), 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), and 13 (Governing Law) survive termination.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
- We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- We do not guarantee the quality, accuracy, or reliability of any content, advice, or information exchanged through the Service.
- MentroAI is a technology platform and does not provide educational, counseling, or professional advice. The mentorship interactions facilitated by the Service are between users, and MentroAI is not responsible for the outcomes of those interactions.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- MentroAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, profits, or business opportunities.
- Our total aggregate liability for any claims arising from the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.
- This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).
12. Indemnification
You agree to indemnify, defend, and hold harmless MentroAI, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from your use of the Service, violation of these Terms, or infringement of any third party's rights.
13. Governing Law and Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
- Any disputes arising from these Terms or the Service shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association.
- You agree to bring claims only in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.
14. Modifications to the Service and Terms
- We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.
- We may revise these Terms at any time. Material changes will be communicated via in-app notification or email at least 14 days before taking effect.
- Your continued use of the Service after revised Terms take effect constitutes your acceptance of the changes.
- If you disagree with any changes, your sole remedy is to stop using the Service and delete your account.
15. General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MentroAI regarding the Service.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
- Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
- Force Majeure: We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including natural disasters, acts of government, or internet disruptions.
16. Contact Us
If you have questions about these Terms, please contact us:
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